6-8 minute read Every organization has them. Metrics and incentives that once made sense — or at least seemed to — and then never got revisited. They sit quietly in the compensation structure, the scorecard, or the performance review, rewarding behaviors that work against the results the organiza...

Reading time: ~5–6 minutes I’ve always had mixed feelings about New Year’s resolutions. Which is perhaps why I am just getting around to writing about them in February! On the one hand, I love them: an occasion for big dramatic improvements that, even if you don’t manage to follow through, at lea...